What should I do if I think my smart meter is not communicating?

Please check out the below FAQs on possible smart meter issues.

I think my bills are inaccurate with my smart meter

A smart meter automatically sends your meter readings directly to us so you can be more certain that your bills are accurate. However, if you have any concerns about your billing or the smart meter is showing an error message, please contact us and we will be happy to resolve your issue.

My smart monitor screen has gone off or stopped working

If your smart monitor display stops working, it won’t affect your smart meter or energy supply, so you won’t lose your data or go off supply. 

If the smart monitor screen has gone blank, and it is not plugged in, it could be that the smart monitor has run out of power. Simply plug it in to recharge and then press the on button to restart it.

If recharging does not fix the problem, please contact us and we will be happy to help.

If your issue is not listed and you think you have a faulty smart meter, please get in contact with a member of our team on 0330 390 4510, 09:00 - 17:00, Monday to Friday, and we will be happy to help.