The Valda Energy Customer Portal

Have complete control over your energy with the Valda Energy Customer Portal.

The Valda Customer Portal allows you to make payments, view usage and monitor your account balance, on a desktop, mobile phone or tablet. This means you can always access your customer account at a time that suits you, whether in the office or on the move.

Other things you can do with the Customer Portal:

• Change your payment method.
• Top up your energy balance.
• Track and monitor energy usage, by each meter point.
• View previous payments.
• Download monthly statements.
• Manage all your accounts and sites in one place.
• Access Customer Service support, by phone, email and LiveChat.

You can download the portal as an app from an Appstore on Apple and Google Play, or access by your computer or laptop using the URL app.valdaenergy.com. We use a secure 2-step verification process to ensure your data is safe.

To see whether your browser is compatible with our webapp, please view our FAQ here. 

The Customer Portal home screen

When you first visit the Customer Portal, you will be presented with your account balance and how many days of energy you have left.  A traffic-light colour system, progressing from green, to amber and finally to red, is used to indicate how much credit you have left. 

Total payments made, by month, will be clearly shown in an easy to view graph.

Plus there are some quick link icons - Usage, Payments and Account, to allow easy naviagation to key areas.

The Customer Portal usage screen

The usage pages give graphical respresentation of energy used, by each meter point.  You can easily toggle to view how much energy has been used by month and by different meter points to get a better understanding of your energy usage pattern.  

Being able to track your energy usage, could give you a better understanding of how and when to make energy saving changes. Please read our blogs for tips on how to save energy.

Accessing your account for the first time

When you first access the Customer Portal after downloading, you will be presented with the screen displayed below. Please enter the email address linked to your Valda SmartChoice tariff account, plus your Customer Account ID number and press "Continue".

Note: You can find your Customer Account ID number on any emails that we send you.

Next you will be sent an SMS to the mobile phone linked to your account, containing a unique code.  Please enter this unique code.  If successful, you will be asked to set up a secure password for your account.  Once you've created a password, you will now have access to your account.

For all future access to your customer account, you will only be asked for your email address and password.

The Customer Portal can be used by all our SmartChoice tariff customers.

The Customer Portal has a selection of FAQs to help you navigate your account, but if you need any further assistance, including how to log-in, please contact us and we'll be happy to help.